IT TECHNICIAN APPRENTICESHIP ROARTECH LTD

Location

Wolverhampton, West Midlands | United Kingdom

Job description

What you will do in your working day

• Installation and Preparation of new IT Hardware and Infrastructure
• Maintain an asset register
• Management of call queue, ensuring calls closed in timely fashion
• Escalation of calls to 3rd line team where necessary
• Regular work alongside 3rd line and other teams for project delivery
• Perform software rebuilds of laptops and PCs where needed
• Working with products in the Microsoft suite. Including Microsoft Teams
• Assisting users in understanding new technologies and ways of working
• Advising on hardware procurement

Support Technician Duties:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
• Address IT issues by prioritising in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
• Support the roll out of upgrades or new systems or applications

The training you will be getting

Comprehensive introductory modules to technical concepts
Level 3 Information Communications Technician apprenticeship standard.

Training for all pathways of your IT career (support technician, network technician, digital communications technician)

Specialising in a portfolio of evidence for the Support Technician pathway.

e-learning training materials.

Bi-weekly virtual classroom training on all options of the apprenticeships.

Access to virtual labs to develop technical competency.

Monthly work-based coaches visits and competency checks.

9.00am - 5.00pm Support desk for technical support.

Personal Learning and Thinking Skills and Key Skills development.

Option for vendor and technical certificates - e.g. CompTIA.

What to expect at the end of your apprenticeship

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Job tags

Salary

£16.5k per annum