Location
Guildford, Surrey | United Kingdom
Job description
This is a great role for a customer orientated Account Manager to join an established organisation that offers a friendly environment and great benefits. The successful Account Manager will manage a portfolio of client accounts and operate as the lead contact point for all matters relating to those accounts.
The successful Account Manager will also support the back-office team with all daily tasks which need completing in a timely manner and to support the Sales team to ensure client relationships are maintained and that potential sales opportunities are identified and followed up appropriately.
Company Benefits:
- Pension –company contribute 10% of basic salary. Employee opts in and contributes minimum 3%
- Bonus – potential to earn up to 12% of salary. This is a team target
- Holidays – 25 days holiday plus bank holidays
- Parking is available at office if needed
- Remote working – following a probationary period there is an option to work from home up to 3 days a week
- Life assurance –5 times the salary
Key Responsibilities:
- Assist in the acquisition and on boarding of new clients.
- Manage a portfolio of clients, monitoring trends and identifying risks.
- Oversee client account management, including any negotiations.
- Operate as the lead point for any matters relating to your account portfolio.
- Offer training by phone or in person to new clients on documentation and system requirements.
- Purchase receivables from clients after checking the validity of their invoices and agreed sign off meets the approved criteria.
- Ensure timely delivery of reporting documents by your clients.
- Allocate payments and prepare account statements.
- Agree client account credit limits.
- Ensure timely and successful delivery of products and services solutions.
- Build and maintain trusted and long lasting client relationships.
- Make informed credit decisions quickly and under pressure.
- Meet team targets and individual KPI’s.
- Assist the external sales team in maintaining and enhancing client relationships.
Experience and Skills Requirements
- Receivables Management – Previous experience in using account management software preferred (full training will be provided).
- Ability to manage the portfolio in a professional, astute manner with the aim of avoiding payment defaults and reducing potential bad debt.
- Analytical Thinking – Ability to make decisions quickly while demonstrating a high level of risk awareness.
- To follow pre-defined processes with efficiency and attention to detail.
- To take on board different scenarios and problems and to find a resolution and anticipate how this will likely develop.Stress Management – To remain calm in a pressured environment with a clear mind-set to make the accurate decisions, perform the role with efficiency and remain professional with colleagues and Clients. A natural rapport builder – able to quickly engage with a wide variety of people
- Perseverance – the desire to complete tasks to support colleagues and clients
- Commercial acumen – to speak with a clients in a credible and informed manner
- Team Player with your Operations Manager, Colleagues, and clients to support the sales success
- Strong organisational abilities – including good time management and attention to detail
- Identify sales opportunity, which you’ll direct to the sales team
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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