Location
Northenden, Greater Manchester | United Kingdom
Job description
Communications Officer
Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 5,500 reviews, which, coming from our clients, means a lot to us.
About Us
Established in 2000, Express Solicitors is an award-winning law firm that supports personal injury and clinical negligence claims. Based in Greater Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. We are currently ranked 80th in the Top 200 UK law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a five star ranking with Trust Pilot from over 5,800 reviews, which, coming from our clients, means a lot to us.
The Role
The Communications Officer will be supporting Express Solicitors during a period of significant growth. The postholder will provide communications support to the Head of Marketing and Communications, with a particular focus on sourcing quality stories, writing and publishing case studies, and other suitable editorial content, for our internal newsletters and other internal communications, and external communications such as media releases, articles and social media.
This role requires close working with our digital marketing partners, as well as establishing excellent working relationships with other departments and teams. This is a role with excellent development prospects as you will be the communications point of contact providing advice in the absence of the Head of Marketing and Communications.
This role requires attention to detail and excellent writing skills (including being able to adapt your writing style for different audiences) and the ability to juggle a varying workload in a fast-paced environment. You will need to respond to enquiries promptly and efficiently. Experience creating and scheduling social media content and posts and website CMS skills (Wordpress) would be an advantage
Responsibilities
- To support the effective delivery of our communications and brand strategy, helping to drive and deliver growth.
- To be the communications point of contact including for our Partners in the absence of the Head of Marketing and Communications.
- To help compile reports and other evidence, showing the effectiveness of communications activities including reviewing and circulating a press summary report on key media coverage.
- To be staff’s point of contact for internal news and updates, with responsibility for our internal newsletter and other internal briefings, working closely with HR and other teams.
- To work alongside our internal charity committee to ensure employees are informed and engaged in our fundraising activities.
- To support our company events, as requested by HR and by the Head of Marketing and Communications.
- To liaise with the media, responding to press enquiries and if requested writing media releases for distribution to local, regional and national press.
- To source, write and create content for the website and other platforms as directed by the Head of Marketing and Communications and in collaboration with our digital marketing partner agencies.
- To secure and create engaging, relevant and professional social media content including making effective use of photography and video, responding to enquiries on social media if needed and in line with agreed messaging.
- To support subject matter experts on the development and writing of their legal updates and marketing and public relations content.
- To edit content to maintain our tone of voice and appropriate format for the channel.
- To create new content such as case studies and articles from seminars and other existing content.
- To work with our SEO partner on the company’s websites and CMS, ensuring content meets agreed editorial standards as well as technical requirements for tagging and search engine optimisation.
- To ensure content on our marketing platforms and channels is accurate and updated by content owners according to an agreed schedule.
- To ensure marketing materials and all branded items are up to date and well stocked.
- To ensure content on our marketing platforms and channels is accurate and updated by content owners according to a schedule.
Relationships
- Effective relationships with external suppliers such as marketing and design agencies, responding to their enquiries and following up actions in good time.
- Effective working relationships with all staff and teams, including HR and being the point of contact for sharing good news internally.
About You
- Educated to degree level (or equivalent) qualification.
- At least two years marketing, communications or journalism experience.
- Experience writing and creating content for social media would be an advantage.
- Excellent written English, grammar and attention to detail is essential.
- An eye for a story or for an engaging social media post, that supports our strategic objectives.
- Superb organisational skills and ability to manage own and others’ time.
- Excellent communicator with great interpersonal skills, and a can-do, roll-up sleeves attitude.
- Excellent listening skills, able to take feedback on board and respond appropriately.
- Willingness to undertake any specific training when required to do so and overall to have a responsibility towards self-development.
- Excellent digital technology skills including photography, video capture/editing, social media and website CMS management and have the related software knowledge and capabilities.
- Ability to work to deadlines, manage time effectively and know when to escalate issues to a senior member of the team.
Salary, Hours and Benefits
We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following:
- Up to £27,000 per annum, depending on experience.
- Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday.
- 3/2 alternative working from home pattern for all staff after completing three months’ probation.
- 23 days holiday a year, rising to 26 days.
- 3 holiday buy backs per year after 1 year of service.
- Extra day’s holiday for your birthday after 2 years’ service.
- Private medical insurance available after 2 years’ service.
- Death in Service – 2x salary.
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity & Inclusion.
- Netball / Football team, 10km Manchester team and more.
- Enhanced Maternity Leave payment if you have over 1 year tenure.
- Other benefits including Employee Assistance Programme, free fruit and annual flu jab.
Recruitment Process
To apply, send a CV and covering letter to [email protected] or visit our careers page on www.expresssolicitors.co.uk/careers by noon on 2nd April 2024.
Interviews will be conducted either at our company head offices in Sharston, Manchester or on MS Teams and will include scenario-based questioning.
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Salary
£27k per annum
