Location
Kings Hill, Kent | United Kingdom
Job description
Purpose of the Job: To provide reception and administrative support within the practice, ensuring high-quality service that contributes to patient satisfaction, practice efficiency, effectiveness, and profitability, in accordance with GDC guidelines and practice policies.
Responsible To: The Principal, Practice Manager, and Head Receptionist
Responsible For: Supervising and assisting the Trainee Receptionist
Employment Duties:
- Deliver a high-quality reception and administration service, ensuring patient satisfaction.
- Maintain productive working relationships with all members of the dental team.
- Liaise with the Practice Manager regarding administration, pay, and service conditions.
- Supervise and assist the Trainee Receptionist in the practice.
- Take reasonable care for your own health and safety and that of others who may be affected by your work.
Key Tasks:
- Answer the telephone, deal with patient enquiries efficiently and in a friendly manner.
- Greet and assist patients and visitors promptly and pleasantly.
- Inform patients of any delays and notify dentists/hygienists of patient arrivals.
- Schedule patient appointments in line with practice policies, reminding patients as necessary.
- Prepare patient records and day sheets for each dental professional.
- Collect patient payments, record them accurately, and manage debts as per practice policy.
- Maintain patient records accurately and ensure their security.
- Perform routine computer housekeeping, including backups in line with practice policies.
- Liaise with dental laboratories, suppliers, and other organizations, maintaining accurate records.
- Handle patient feedback and complaints appropriately, reporting to the Practice Manager as needed.
- Manage the sale of dental sundries, ensuring patients have the opportunity to make purchases.
- Maintain the cleanliness and welcoming atmosphere of the office, reception area, and patient's toilet.
- Identify personal training needs and undertake training as agreed during appraisals.
- Provide feedback on the performance of the Trainee Receptionist.
- Assist throughout the practice as reasonably requested.
- Attend all practice meetings as required.
Job tags
Salary
