Norwich City Services Ltd
Location
Norwich, Norfolk | United Kingdom
Job description
Norwich City Services Ltd. is seeking an exceptional Repairs Advisor to join our dedicated team. In this pivotal customer-facing role, you will be the first point of contact for our clients and their customers, taking ownership of enquiries and delivering outstanding service.
Key Responsibilities:
- Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling
- Provide first-class customer service, answering enquiries via email, phone, and in-person with excellent communication skills
- Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes"
- Skillfully operate a range of IT systems to resolve enquiries promptly
- Deal with stage 0 complaints, aiming to resolve issues at the first point of contact.
- Collaborate with the wider team to contribute to enhanced organizational performance.
What You'll Need:
- Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs.
- Computer literate with the ability to work over multiple systems.
- Proven ability to handle a diverse range of customer enquiries with empathy and resilience.
- Strong problem-solving skills and the capacity to make sound decisions.
- Excellent written and verbal communication abilities, with a talent for clear, concise responses.
- Proficiency in using multiple computer systems and software packages.
- The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail.
If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.
Job tags
Salary
£24.21k per annum
