Apprentice Customer Service Advisor
ABILITY OUTLET LIMITED
Location
Sittingbourne, Kent | United Kingdom
Job description
What you will do in your working day
This role provides an excellent opportunity for personal and professional growth, with comprehensive training and a chance to be part of a dynamic and caring team.
Key Responsibilities
Showroom Maintenance:
- Collaborate with the team to ensure the showroom is well-organised, clean, and inviting for customer viewings and demonstrations.
- Assist in product placement and signage to enhance the customer experience.
Product Guidance:
- Work closely with customers to help them choose suitable mobility products.
- Receive comprehensive training to become knowledgeable about the range of products offered.
After Sales Support:
- Conduct courtesy calls to recent purchasers to ensure their satisfaction with products and services.
- Address any post purchase enquiries or concerns, demonstrating a caring and empathetic approach.
Administrative Tasks:
- Complete essential administrative tasks to support customer interactions.
- Set up customer insurance as required and schedule service appointments when necessary.
- Maintain accurate and organised records of customer interactions and transactions.
The training you will be getting
- Customer Service Specialist Level 3
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
What to expect at the end of your apprenticeship
- Potential for full time employment for the right candidate
- Many employers retain apprentices in full/part time positions
- The qualifications you gain can also help you to get into higher education or other employment
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Job tags
Salary
£10.3k per annum
