Location
Brentford, Greater London | United Kingdom
Job description
KEY ACCOUNT MANAGER
THE OPPORTUNITY
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
Due to continued growth, we are seeking a Key Account Manager tomanage the operational processes for a high-profile contract, managing all key aspects of the service across the 3 locations; Slough, London and Manchester ensuring the SLA is delivered and all KPIs are met.
THE PACKAGE
THE ROLE OF THE KEY ACCOUNT MANAGER
Business Growth and Profitability
¨ To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.
¨ To ensure all costs are controlled within budgets.
¨ Ensure contract prices are reviewed and increases agreed with clients.
Contract/Site Management
¨ Ensure the security, cleaning and maintenance specification is implemented and adhered to. Review the contracts as necessary to meet the company’s and client’s requirements.
¨ Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
¨ Ensure the Quality Service Level Indicator procedure is implemented and adhered to.
Staff Management
¨ To recruit, induct, train and develop direct reports as well as the service delivery team. To ensure a high calibre of capable managers and supervisors are in place.
¨ To assist and ensure that all managers and supervisors understand and are focused on meeting the contract and company objectives.
¨ Ensure that each member of staff has received an induction, full training and annual appraisal; ensuring this is fully recorded.
Company Procedures
¨ To take responsibility for all management systems and administration associated with running the contract, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, disciplinary, grievance, staff matters training etc. Whilst ensuring all company and legislation procedures and/or requirements are met.
¨ To ensure payroll information is completed accurately and costs are controlled within budget.
Personal
¨ To manage a dedicated portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
¨ To follow guidance and direction given by the senior management team to ensure that company policies and procedures are implemented and adhered to.
WHY WORK FOR US
Job tags
Salary
£40k - £50k per annum
