Location
Altrincham, Greater Manchester | United Kingdom
Job description
Monkhouse, part of the Banner Group, was founded in 1938 and today is one of the country’s largest multi-channel retailers of school uniform with a combined turnover of over circa £50m with ambitious plans for continued growth.
Our success is providing the best service for our customers and 'Service is Everything is one of our core values. Your role will be integral to delivering this key business objective.
Your daily responsibilities will look like this:
- Dedicated customer base ensuring any internal communication is routed through you.
- Respond to customer enquiries via telephone and e-mail meeting our KPI measures.
- Resolve escalated enquiries to ensure a resolution can be achieved in an orderly timescale so our reputation and relationship is not damaged.
- Keeping customers informed of order delays and garment faults channelled through our Supply Chain team.
- Ensure customer data is accurate and up to date at all times
- Identify and continuously monitor dormant and ‘dead stocks’ and liaise with the Area Sales Manager on how to handle this.
- Continuously build and maintain internal and external customer relationships
- Ensure customer samples and contracts are sent out correctly and internal procedures are followed on receipt of the signed contract.
- To create and maintain our customer specific product range information on the web page and IT platforms.
- Attend regular meetings with the Area Sales Manager to understand and deliver the needs of your customer account base.
To apply you will need to demonstrate the following key behaviours, skills and experience
Key behaviour:
- Self-Starter.
- Customer focused.
- Willingness/want to interact with customers at every opportunity.
- Enthusiastic with a ‘’Can Do’’ attitude.
- Ability to work under pressure and meet tight deadlines (due to being a seasonal business).
Skills & Experience:
- Strong organisation skills.
- Excellent communication skills.
- Well-organised with excellent time management skills.
- Microsoft Word and Excel knowledge.
Your location:
We are located in Altrincham , with free parking and good public transport links.
Your working hours:
We work on a 32 hour a week contract, Monday to Friday 8.30am to 5pm with no weekend work.
August bank holiday is a compulsory working day for the Customer Service team.
Start date:
1st April 2024
Job perks:
- Hybrid working.
- Early Friday finishes during the winter months.
- Bright and modern working environment.
- Celebration leave.
Job tags
Salary
