Lucy and Yak
Location
Cardiff | United Kingdom
Job description
We are looking for an amazing Store Manager to lead our lovely Cardiff team!
As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & building a community. You will always lead your team by example in creating outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you are responsible for ensuring your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service.
What you'll be doing...
Leadership
Provide strong leadership, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve individual and collective goals.
Giving instant and consistent positive & constructive feedback to your team to enhance individual and team performance. Empowering your Assistant Manager & Key Holders to do the same.
Play a leading role in the recruitment, training, and development of a high-performing team.
Manage, support, train and develop your team. You’ll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible.
Customer-Centric Approach
Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.
Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.
Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction.
Sales
Drive & motivate your team to meet sales targets/KPIs through incentives & training
Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey
Operational Excellence
Oversee day-to-day retail operations, including staffing, sales, visual merchandising, and administration.
Responsible for the day-to-day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary.
Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals.
Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.
Attend weekly & quarterly management meetings
Stock Management
Responsible for effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings
Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible
Implement effective stock management procedures, stockroom organisation, line counts & stock takes
Financial Management
Analyse and interpret key performance indicators to drive informed decision-making.
Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded.
Marketing, Events & Community Engagement
Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts)
Create exciting in-store content with your team, managing your Store's social media platforms.
Organising, staffing & running collaboration events in your store!
What are we looking for?
The fine print
Job tags
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