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Location

Birmingham | United Kingdom

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Job description

This is a Permanent , Full Time vacancy that will close in 22 days at 23:59 GMT .

The Vacancy

Role Description

Are you looking for an opportunity to develop your pensions knowledge as a Pensions Administrator within Third Party Administration (TPA)? Within this role, you will work as part of a dynamic administration team with a varied portfolio of clients and will play a key part in providing members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

At Hymans Robertson you will not only have all the above but will be a valued member of our Firm. You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues whilst progressing in your career and role in Pensions.

This role is in Third Party Administration for Client Service Delivery in Birmingham.

As a Pensions Administrator, you will be responsible for delivering high quality administration services and assisting members with various processes

Key responsibilities will include:

• Accurately maintaining and updating member records.
• Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
• Act as a point of reference on technical issues and non-standard cases.
• Escalating complex technical queries and issues to the Team Leader and technical support team members.
• Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels.
• Support the Principal Administrator and Team Leader to improve operational efficiencies.

And you will be happy to:

• Assist with annual and periodic scheme events.
• Proactively seek opportunities to develop your own career.
• Adhere to the firm’s Information Security standards, professionalism requirements, policies, procedures and compliance requirements.

Qualifications, Skills and Experience:

• Professional qualification such as Associate Membership to the Pension Management Institute or relevant industry experience.
• Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
• Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
• Ability to juggle multiple tasks and plan and organise workload effectively.
• Effective communicator being clear and concise to clients, members
• A collaborator, working with own team, clients and internal stakeholders.
• Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.
• Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. 

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. 

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here .

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. 

Together, we can make this the best job you’ll ever have. 

We Offer

Our culture

Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career. #J-18808-Ljbffr

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Job tags

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Salary