Apprentice Applications Support Analyst RECTELLA INTERNATIONAL LTD

Location

Burnley, Lancashire | United Kingdom

Job description

What you will do in your working day

• Work to complete the relevant ICT training requirements for the business
• Predominantly support Windows Server, Windows OS, Mac OS and Microsoft 365
• Log IT helpdesk calls on the central helpdesk system and monitor progress to completion
• Provide relevant and timely support to the users with ICT related issues
• Ensure User’s data and systems are maintained correctly
  Diagnose and repair hardware and software faults on Windows workstations (including desktops/laptops/printers/mobile phones/VolP systems/CCTV and networking)
• Build an understanding of back office and production systems and assist in the repair thereof
• Eager to learn and develop and demonstrate a strong work ethic
  Work closely with all other internal departments
• Excellent communication skills
• Uphold, safeguard and promote the organisation’s health and safety policies, procedures and culture

The training you will be getting

• The training for this apprenticeship will be run through Burnley College.
• The apprentice will receive a Level 3 qualification in Information Communications Technology.
• The apprentice will be in training for one day a week and in employment for four.

What to expect at the end of your apprenticeship

• There will be progression opportunities following the completion of this apprenticeship.

Job tags

Salary

£10.98k per annum