Driver Support Advisor

Location

Portsmouth, Hampshire | United Kingdom

Job description

“This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services”

You will be part of team who look out for each other, so it makes sense that you are good at building relationships. That extends to our drivers too, they need to feel that you are taking accountability for their issue, so while we target you on how many contacts you have handled, we will also take account of how you take ownership of a problem, use your initiative and see it through to the end. Administration work, including updating our CRM accurately and maintaining spreadsheet will therefore be required.

Your Supervisor will support you day-to-day alongside targeted coaching to help you be the best advisor you can be.

You will draw upon your customer services experience to handle difficult situations and find ways to make each interaction with our drivers delightful.

Requirements

ABOUT YOU

This job is for you if you:

§ Like talking to customers on the phone

§ Have a can-do-attitude which never flags

§ Don’t give up easily and take pride in getting things right first time

§ Enjoy achieving SLA and targets

§ Can resolve tricky issues and still keep smiling

§ Learn from feedback quickly and positively

§ Deliver on the promises you make, including calling customer back
You will have demonstrated

§ Excellent commitment and engagement with the business

§ Enthusiasm for doing what is right for the driver

§ A high level of professional communication and relationship building skills, including presentation delivery

§ Advanced customer complaint resolution skills

§ Exemplary productivity and adherence to KPIs and targets

§ A minimum of 24 months as a Driver Support Advisor

YOUr day to day – TIer three

In addition to your Tier One and Two responsibilities you will also

§ Work across all accounts when required and across the entire driver journey

§ Take a lead in supporting commercial vehicle queries with our drivers

§ Be an expert in Autobid and Multibid ordering and providing support to tier one and two colleagues

§ Complete complex reporting

§ Have a confident understanding of the future of the Fleet Industry, including Mobility Solutions

§ Take on some simple co-ordination projects to support the team supervisor

§ Deliver engaging learning to colleagues and new starters

§ Be responsible for Exceptions such as P11D

Job tags

Salary