Customer Service Representative
Location
Cheadle, Greater Manchester | United Kingdom
Job description
Are you looking for your next opportunity within Customer Service?
A modern, mutual, and friendly financial services company within the Stockport area are looking for their next Customer Service Representative. The society has been providing financial security to members for almost 200 years. If you have excellent communication skills, with the ability to be within a varied, fast paced environment, then we would love to hear from you.
This is a permanent position, paying up to GBP23000 for the right person.
What can you expect in the role of Customer Service Representative?
· Providing an excellent and responsive service to current/potential members via a very busy email inbox and inbound calls.
· Maximising any potential sales opportunities by being educated on the services they provide
· Take ownership of member issues and be proactive in ensuring that solutions are provided to member satisfaction
· Dealing with all member enquiries effectively and in a timely manner
· Updating the appropriate databases with member information
What experience do you need to work as a Customer Service Representative?
· Previous experience within Customer Services/telephone handling
· Previous experience within any financial role/industry is desirable
· High attention to detail, and a passion for customer success
· Excellent communication and problem-solving skills
· Strong team player and work ethic
· IT skills including Microsoft Office Packages (Word & Excel) and Microsoft 365
What will you get in return as a Customer Service Representative?
· Starting salary of up to GBP23,000 dependant on experience
· Full Time hours - Monday to Friday between the hours of 8-6pm. For example, 8-4, 9-5, or 10-6. 4pm finish on Friday!
· 23 days leave plus bank holidays and an extra day for your birthday!
· Full training and induction period
· Progression routes throughout the business
· Free Parking
· Access to wellbeing support services including access to 24/7 online GP
· Discounted gym membership and mental health support
· An employee assistance programme, free eye tests and flu vaccinations
· Company benefits including life insurance, pension scheme.
· Healthcare cash plan
· Four paid well-being days
· Various social and charitable events throughout the year including a volunteering day at a charity of your choice.
· Optional benefits including cycle to work scheme, holiday trading, season ticket loan, retail discounts, etc.
If this sounds like a role you will LOVE, please send your CV
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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Job tags
Salary
£21k - £23k per annum
