Customer Service Advisor

Location

Trowbridge, Wiltshire | United Kingdom

Job description

We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. 

Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last five years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you and there may be the opportunity to go permanent! You will be provided with full training and development to give you every opportunity for success.

The Role

The Customer Service Advisor is directly responsible for dealing with customer queries around the Scheme of Arrangement that the company is currently undergoing.

The Customer Service Advisor will work closely with customers to understand the reason for their call, help to answer any queries they have via telephone calls, emails, SMS or post and provide a high level of customer service.

What you'll be doing

• To work closely with customers across George Banco, TrustTwo and Everyday Loans, handling both inbound, outbound calls and any applicable administrative tasks associated with the Scheme of Arrangement
• To establish the customer’s reason for calling and help with any queries they have. If the queries are unrelated to the scheme of arrangement, the advisor should be transferring the call to the appropriate team
• To support the Scheme of Arrangement by conducting a review of customers bank statements
• The Advisor will be expected to work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes
• They will be expected to adhere to their contracted hours each day as well a take allocated breaks and lunches and they should manage their own time to ensure productivity levels are achieved daily
• The Advisor will be required to meet both individual and team targets each month and therefore should be a team player, supporting colleagues and sharing best practice across the team to deliver improved performance or customer outcomes

Rewards

We will provide full training and your salary will be £10.42 per hour and you will accrue holiday. These roles have the potential to offer you permanent roles with excellent benefits.

Job tags

Salary