Head of Neighbourhood Contact
Location
Leicester | United Kingdom
Job description
MMP Consultancy are looking to recruit a Head of Neighbourhood Contact on a temporary basis working for a Housing Association based in Midlands.
A leadership role focused on delivering operational performance aligned to organisational strategy. This role is about driving change and service excellence addressing failures and root cause analysis to strive for constant improvement. As a senior role with technical knowledge and experience there will also be a focus on influencing the strategic direction of the service based on the operational and legislative environment.
Responsibilities:
Be the champion of a customer–centric approach across our communities.
Dive into the resident journey, anticipating their needs and proactively addressing them.
Led by example our residents strategy and 'knowing who is behind our doors'
Manage relationships and maintain influence with key stakeholders across the business to overcome issues, obstacles, and blockages.
Own the outcomes within the Neighbourhood engagement function.
Ensure efficient service delivery, responsiveness, and customer satisfaction.
Collaborate with other teams to align strategies.
Ensure that our Residents Strategy is at the forefront of the organisational goals.
Deliver and shape our 'You and Your Neighbourhood' – your fingerprints on
Inspire, motivate, and develop your team members – they're your secret sauce.
Create a positive and collaborative working environment where ideas flourish.
Ensure all colleagues performance within your remit contributes towards team objectives and the wider performance of the business.
Be a visible on the ground front line leader who inspires the team to provide excellent services across all areas, developing a service excellence offer to our customers based on their feedback and experiences, whilst mitigating business risks and achieving value for money.
Ensures openness and honesty is underpinned by support and coaching of the teams.
Dive into the data and understand those key performance indicators.
Use insights to fine–tune outcomes and keep the engine running smoothly.
Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business.
Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context
Skills & Abilities:
Experience in senior management roles within housing, community engagement, or similar domains.
Leading and managing teams, projects, and budgets is second nature.
Development and execution of strategic plans.
Worked with a diverse range of stakeholders–from residents to community groups to local authorities–is your superpower.
High–quality service and satisfaction are your calling cards.
Use of analytics to measure and improve performance is your secret sauce.
Evidence of driving innovation and shaking things up.
Excellent verbal and written communication skills a master wordsmith.
Negotiation – influencing and building trust.
Analytical and problem–solving skills.
Organisation and time management skills to keep all the balls in the air.
Leadership is in your DNA: inspiring and developing others.
IT skills
Title: Head of Neighbourhood Contact
Location: Midlands
Job tags
Salary
£400 per day
