Location
City of London, Greater London | United Kingdom
Job description
Join a world-leading engagement, admissions, and conversion expert! We are looking for a proactive individual that can help us continually improve and enhance the services we deliver.
Key Responsibilities:
- Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting and escalations while communicating via service desk tickets or virtual calls
- Reviewing data mapping documentation to determine the appropriate configuration approach and feeding back to the implementation team
- Working with senior engineers to support them with the design of integrations
- Configuring ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages
- Supporting testing of integrations prior to deployment in production
- Manually importing data into Salesforce based on predefined templates and schema
- Monitoring on-going processes and correcting/escalating any issues that occur
- Reviewing procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes
- Monitor on-going processes and correct/escalate issues that occur
- Raise any issues experiences with data capture, accuracy and quality
- Adhere to all tests for loading of data to ensure the integrity of the data in the system
- Oversee SFTP site management for client-side batch import process
- Additional ad hoc tasks relating to the data management requirements of the platform
- Preparing technical and functional documentation
- Building Salesforce reports and dashboards for internal stakeholders
- Data management and manipulation in Excel including Vlookups
- Support the Technical Solutions team objectives of developing their platform
- Additional ad hoc tasks relating to the data management requirements of the platform
Qualifications:
- Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Sales Cloud
- Salesforce Certified Administrator and/or Platform App Builder or demonstratable proactive learning via Trailhead, training courses or personal projects
Knowledge, Skills and Abilities required:
- Inquisitive, analytical and resourceful
- Able to liaise with stakeholders at all levels
- Adept at performing technical and detail-oriented tasks
- Knowledge of Salesforce, objects, metadata and schemas
- Familiarity with Salesforce configuration concepts such as Profiles, Sharing Rules, Workflows, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
- Experience building Salesforce reports and dashboards
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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Job Title: Salesforce Integration AnalystLocation: London Join a world-leading engagement, admissions, and conversion expert! We are looking for a proactive individual that can help us continually improve and enhance the services we deliver. Key Responsibilities: Res...
By submitting your details you agree to our T&C's
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