Global Banking and Markets Technology Apprentice 2024 - Bromley Bank of America

Location

Bromley, Greater London | United Kingdom

Job description

What you will do in your working day

You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and seeing first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions specialising in Software Engineering.

Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.

Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. The apprenticeship will support you in developing key elements of the role below:

The individual will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. They will learn and become responsible for various production support aspects including, but not limited to incident & triage management, problem & change management and risk deliverables.

Working towards the following responsibilities:

• Support for resolving Incidents, Problems, Monitoring Events, and Service Requests
• Process improvements and innovation
• Creation and maintenance of system, functional and reference documentation
• Conduct analysis and recommend bug fixes for production incidents
• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems/servers
• Report the root cause of the incidents and present ideas on how to prevent the incidents from occurring in future
• Ensure adherence to incident and change management processes

Essential and desired competencies:

• An enthusiastic learner with the intellectual curiosity to explore new ways to solve problems and meet requirements
• Work as part of a team and on your own effectively
• Communicate clearly with diverse groups of colleagues

A keen interest and understanding in the below would be beneficial:

• Financial services
• System design and architecture
• Database systems and business intelligence tools
• Service management within Technology

The training you will be getting

• This will be a full-time role whilst studying the Level 6 Digital and Technology Solutions Degree Apprenticeship Standard
• Apprentices are given dedicated time to study during the working week
• This apprenticeship aligns with British Computer Society for Registered IT Technician (RITTech)

What to expect at the end of your apprenticeship

• Upon completion there will be a number of interesting roles that apprentices can apply to within the banking and finance industry; depending upon areas of interest

Job tags

Salary