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Location

Croydon, Greater London | United Kingdom

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Job description

THIS WILL BE A HYBRID ROLE OFFICE/HOME WORKING

PLUS Annual Bonus of 1.5K PA

You will use your administrative skills and excellent attention to detail to ensure systems are maintained and updated. Handling a high volume of inbound calls, you will ensure our customer queries are dealt with quickly and efficiently. You will keep yourself up to date with the latest policies and procedures to ensure the delivery of exceptional customer service.

You will:

Accurate input of customer information
Handle all incoming calls in a polite, efficient and proactive manner
Capture data and provide customer with defined timescales
Maintain working knowledge of the client’s product range
Support in actioning ad-hoc tasks/reports
Hours: Monday to Friday - 9-5.

About you:

Educated to GCSE standard or equivalent, including English and Maths
Good working knowledge of MS Word & Excel
Able to communicate confidently with clients, customers and suppliers
Basic understanding of FCA
Flexible/adaptable and able to work under pressure
Desirable:

Previous experience of working within a contact centre

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Job tags

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Salary

£23k per annum