International Service Delivery Manager

Location

Renfrew, Renfrewshire | United Kingdom

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

A challenging job in which you are responsible for the operational follow up of international medium and large clients in SD Worx. Continuously striving for customer success & customer engagement, and through excellent communication skills and commercial drive ensure maximum client satisfaction. We can also offer:

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

What do you have to offer?

All round passion in service delivery management and a strong drive to achieve customer satisfaction through excellent communication skills, as well as:

• Demonstrable experience in service management processes & governance
• Fluent in English
• Excellent communication skills
• Excellent customer service skills
• Commercially driven, solutions driven approach

Which task can you expect?

Perform service delivery management by:

• Monitoring and following up the relationship and the agreements made with the client
• Monitoring and following up of the services and invoicing
• Applying the necessary governance model with monthly and quarterly reviews
• Monitoring and reporting to the customer and internally in accordance with the agreements made and the SLAs
• Maintaining regular contact with clients to identify their challenges and formulate proposals
• Advising clients and communicating with impact, both verbally and in writing
• Promoting products and services according to the needs of our clients (up to executive level)
• Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved
• Helping the team to acquire knowledge by passing on his/her own expertise to colleagues

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Job tags

Salary