Parts Administrator

Location

East Grinstead, West Sussex | United Kingdom

Job description

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re–shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Job description – the role

We are looking for a Parts Administrator for a 12 months contract based in East Grinstead on behalf of our globally respected client who develop cutting–edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs

Parts Administrator deals with customer (internal and external) enquiries and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets when required. Support with VCA and Customer contracts.

As a Parts Administrator you will be responsible for:

• First point of contact for employees and customers regarding system/customer issues in absence of supervisor.
• Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.
• Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers
• Precisely check customers' orders and process through to delivery stage as well as authorising/checking colleagues orders as per internal workflows
• Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary
• Process customer returns and raise credit notes as required
• Ensure first class customer liaison including fulfilment of all reasonable customer requests
• Ensure timely and accurate production of sales invoices and clear purchase invoices promptly
• Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday
• Play a key role in periodic stock counts
• Assist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers' expectations
• Assist Parts Supervisor with forecasting and reporting as required
• Carry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflow
• Reporting (111C, 111R, SO and PO) and system tidying
• Support and place scheduled orders for contracts (IEP, HST)

What we require from the candidate:

• Strong attention to detail
• Ability to take on a wide range of tasks
• Strong interpersonal skills
• Proactive in problem solving
• Able to effectively manage their time.
• Commercial awareness.
• Proficient in Microsoft Office (Excel)

Next steps

If you are interested in applying for this Parts Administrator position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Job tags

Salary