Location
Scotland | United Kingdom
Job description
Scotland: Central belt, Dumfries & Galloway.
Job Reference
DFP52284
Job Profile
A leading Independent Global Loss Adjuster with offices around the world providing Loss Adjusting, Claims and Risk Management Services who have a focus on Speciality Markets and Complex Commercial are now seeking an experienced Claims Handler to join Commercial Property Claims Team.
You will report to the Claims Manager and be responsible for supporting the regional Adjusters, helping with the productivity in the handling of the Commercial Property Claims.
The role:
- Administration of claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
- Overseeing Adjuster caseloads when necessary, during periods of leave liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales ensuring time reporting and billing is compliant with internal standards processing and systems.
- Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
- Account management support where required.
- Incoming telephone calls / resolve queries Invoicing other ad hoc work as required.
- Previous experience in an insurance or loss adjusting environment.
- Property Claims Handling experience Household/Domestic or Commercial
- You must have experience in a fast-paced office and/or administration environment.
- The ability to learn and adapt to systems effectively and efficiently.
- Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
- Good working knowledge of Word and Excel Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
- Flexible with regards to travel which may be required as and when.
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Calls to the company, including any representatives whether via land-line or mobile may be recorded for security, training and monitoring purposes.
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Job tags
Salary
