---

---

Location

West Bromwich, West Midlands | United Kingdom

---

Job description

COMPANY OVERVIEW:

Jacopa Ltd is a leading provider of water and wastewater products, solutions and services leading in exceptional customer service and providing best in class aftermarket support to customers Jacopa is committed to excellence in health and safety, and to outstanding environmental performance.

JOB FUNCTION

A skilled and motivated individual working within the aftermarket team as a Spares Sales Technical Supervisor. The supervisor is responsible for overseeing the spares sales department, providing accurate technical and engineering support and supervising the sales activities, liaising closely with the company’s engineering and production departments and ensuring customer satisfaction through timely delivery of spare parts and quotations and technical support services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Supervise and lead a team of spares sales administrators, providing guidance, support, and training as needed.
2. Develop and implement sales strategies to achieve spares sales targets and objectives.
3. Identify opportunities for upselling and cross-selling spare parts and technical services to existing and prospective customers.
4. Liaise closely with the engineering department to confirm correct accurate information communicated to sales administrators, suppliers and to customers.
5. Collaborate with the sales and marketing teams to develop promotional campaigns and marketing materials for spare parts and technical services.
6. Maintain relationships with key clients and partners, addressing their technical needs and providing solutions to enhance customer satisfaction.
7. Monitor inventory levels of spare parts and ensure adequate stock availability to fulfil customer orders.
8. Coordinate with the procurement and logistics teams to streamline the ordering, shipping, and delivery processes for spare parts. Maintain relationships with key suppliers.
9. Analyse sales data and prepare regular reports on spares sales performance, trends, and forecasts.
10. Stay updated on industry trends, market developments, and competitor activities to identify business opportunities and threats.
11. Ensure compliance with company policies, procedures, and quality standards in all spares sales activities, and in respect of health and safety planning and performance.

COMMUNICATION SKILLS

• Ability to resolve complaints respond to sensitive inquiries effectively.
• Work closely with other departments to deliver customer service.
• Ability to understand and both read, write, and converse in English and at advanced level.

 

INDEPENDENT JUDGMENT, DECISION MAKING & PROBLEM SOLVING:

• Ability to make decisions requiring the use of a variety of variables in standard and non-standard situations.
• Requires discretion and independent judgment on matters of significance.

 

OTHER SKILLS AND ABILITIES

Computer Skills: Proficiency in Word, Excel, and other MS Office programs.
Business System Skills: High skills in ERP type systems (IFS or equivalent)

 

LEADERSHIP

Experience of supervising a small team, to develop and mentor individuals to attain best performance. Lead by example to set high standards in customer satisfaction.

 

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is office based but occasionally the work environment may be at a customer or supplier premises and at an operating site. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; the noise level in the work environment is usually quiet.

 

 

DOWNLOAD ADDITIONAL INFORMATION

Vacancy Description (PDF 127kb)

 

---

Job tags

---

---

Salary