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Location

Chertsey, Surrey | United Kingdom

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Job description

Front of House Supervisor

 

Details:   

Location:  Thorpe Park, KT16 8PN 

Vacancies: Full Time Fully Flexible availability only

 

What will I do?

 

Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions

• Driving exceptional guest experience and customer service within the hosting team
• Take direction from the Front of House Managers.
• Lead a motivated and professional team
• Take ownership of upselling
• Maximising revenue and enhancing our guests value for money during their visit
• Take on duty manager shifts
• Work closely with other managers across the resort.
• Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome

You will not only be responsible for providing our guests with a fantastic experience here at Thorpe Park but also to make them aware of the wide range of additional products available to them.

 

Working in this team is a unique experience where you are recruited to drive sales and hit targets for products such as hotel stays and other promotional activities.

An ideal candidate would be able to:

 

• Must be over 18 Years old due to the nature of the role.
• Professional
• Be organised
• Be able to work to deadlines
• Give excellent customer service
• Good knowledge of the park and its operation to support staff and guests.
• High level of computing skills
• Approachable
• Consider guests needs with every interaction
• Always drive exceptional guest interactions from the team

Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get:  

 

· 20 FREE tickets to any Merlin attractions worldwide
·        25% discount in our retail shops and restaurants 
·        Opportunities to develop and have a longer term career in Merlin 
·        Free bus from Staines station to the Resort for all employees  
·        40% discount online off LEGO, and much more! 

 

 

As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more !  

 

If successful through the application process, you will be invited for an interview.  If you have any questions or if you require any assistance at the event, because of a disability or medical condition, please contact us by email at  [email protected]   and one of the team will get back to you as soon as possible.  

 

GBP £11.42/Hr.

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Job tags

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Salary

£11.42 per hour