1st Line Support Engineer
Location
Southampton | United Kingdom
Job description
Job description
1st Line Support Engineer
Southampton£25,000 - £30,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. If you're passionate about providing top-notch IT support, then this opportunity may be for you!
Responsibilities:
- First Point of Contact: Serve as the initial point of contact for clients seeking technical assistance.
- Ticket Resolution: Respond to and resolve support tickets in a timely and efficient manner.
- Customer Interaction: Interact with clients professionally, gathering necessary information to understand and address their technical issues.
- Team Collaboration: Collaborate with the IT team to escalate and resolve complex issues.
- Problem-Solving: Apply troubleshooting skills to identify and resolve technical issues, ensuring client satisfaction.
Requirements:- Experience working in an MSP environment (1 year)
- Driving Licence is ideal
- Excellent verbal and written communication skills.
- A customer-centric approach with a passion for delivering outstanding support.
- Ability to collaborate effectively within a team-oriented environment.
- Willingness to learn and adapt to evolving technologies.
Job tags
Salary
£25k - £30k per annum
