Location
Derby, Derbyshire | United Kingdom
Job description
Derby Permanent £23,000 - £26,000 per year
- Immediate start
- Reputable organisation, great benefits !
About Our Client
Our client is a reputable force in its sector. With a substantial employee base, they pride themselves on offering top-tier solutions to a variety of businesses across the UK, from their headquarters in Derby.
Job Description
- Drive customer success outcomes by increasing renewal rates and reducing churn.
- Manage customer relationships to promote retention and loyalty.
- Act as the main point of contact for your customers.
- Deliver monthly strategy and business reviews.
- Understand customer outcomes through ongoing collection and analysis of data and feedback.
- Work closely with other team members to ensure all customer needs are met.
- Develop and share best practices with team members to continually improve the quality of service.
- Manage and influence customer satisfaction scores.
- Create a positive and enjoyable customer experience.
- Represent the voice of the customer to provide input into every core product, marketing and sales process.
The Successful Applicant
A successful Customer Success Manager should have:
- Proven experience of account management/customer service experience.
- Self starter with the ability to be proactive with your work.
- Excellent communication and interpersonal skills.
- Demonstrated desire for continuous learning and improvement.
- An understanding of software as a service industry would be desirable but not essential.
- Ability to prioritise workload.
What's on Offer
- An estimated salary range of £23,000 - £26,000 per annum.
- A supportive and inclusive company culture.
- Opportunities for professional development.
- A central and convenient location in Derby.
Are you passionate about customer success and interested in shaping the future of our business? We encourage you to apply today.
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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