Rank Interactive
Location
Sheffield | United Kingdom
Job description
The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today's gaming-based venues and digital entertainment brands. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.
The position advertised sits in Rank Interactive, a leading international digital gaming company, underpinned by superior talent and technology.
We operate a multi-branded strategy, using a combination of proprietary and licensed software to provide online bingo and slot gaming and a social gaming mobile application. Every day, millions of people worldwide enjoy our products - which includes meccabingo.com and grosvenorcasino.com - on their mobiles, tablets and desktops.
We bring people and entertainment together, delivering stimulating and entertaining experiences through diverse digital channels from our offices in Gibraltar, Guernsey, London, Maidenhead, Mauritius, Sheffield, South Africa and Israel. With a team of over 350 worldwide we empower our colleagues to work at the peak of their strengths and passions by providing innovative and collaborative working environments that attract, retain and engages high performing talent.
We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture.
Our Customer Solutions Hub is in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We're proud of the environment we've created, and we offer a culture of learning, development and fun.
Are you ready to lead the charge in transforming our Customer Operations into a powerhouse of innovation?
We're on the hunt for a Change Manager extraordinaire who lives and breathes continuous improvement. In this exhilarating role, you'll be at the helm of change projects, driving the development and launch of ground-breaking products while navigating risks and conflicts with finesse. Your mission? To revolutionise our operations and propel us to new heights of success.
As the Change Manager, you'll be the mastermind behind seamless transitions, ensuring that every change, from conception to implementation, flows effortlessly. With your keen eye for detail and strategic prowess, you'll collaborate closely with product owners and IT to capture infrastructure requirements and champion flawless execution. But that's not all, your knack for sniffing out potential risks and conflicts before they rear their heads will be invaluable in safeguarding our operations.
But wait, there's even more! You'll be the superhero of stakeholder management, keeping everyone in the loop and managing expectations like a pro. Armed with your arsenal of analytical tools, you'll dissect customer journeys, fine-tune processes, and drive down repeat contacts. And as if that wasn't enough, you'll be the guardian of knowledge, ensuring that our frontline teams and customers have the latest intel at their fingertips. So, if you're ready to embark on a journey of change, join us and be part of something truly epic.
Apply now and let's revolutionise Customer Operations together!
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Job tags
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