Customer Success Adviser Apprentice THE SIMPLYBIZ GROUP LIMITED

Location

Huddersfield, West Yorkshire | United Kingdom

Job description

What you will do in your working day

• Respond effectively to inbound calls and emails from existing clients in order to promote services, reduce cancellations and actively respond to queries.
• Utilise the CRM database and other internal datasets to identify Clients and make effective outbound sales calls, handle objections and update records.
• Complete all upsell and administration activities, including setting up and updating customer records in CRM, diarising and logging all customer-related activity and maintaining your activity and conversion success records.
• Develop and maintain an in-depth knowledge of the Intermediary sector of the UK financial services industry and of the opportunities, challenges and needs of Advisers.

The training you will be getting

• Upon completion, you will achieve a Customer Service Specialist Level 3 qualification along with Functional Skills Level 2 in English and maths (if required).
• You will attend day release college sessions at National Business College (NBC) on a fortnightly basis.
• NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.

What to expect at the end of your apprenticeship

• Opportunity to progress within SimplyBiz Group.

Job tags

Salary

£21k per annum