Technical Support Advisor

Location

Newbury, Berkshire | United Kingdom

Job description

• Handling customer support requests via phone, email, chat, WhatsApp and tickets.
• The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests.
• Create an audit trail of the support request using our CRM systems.
• Liaising with mobile network providers.
• Assisting internal & external teams with their queries.
• Delivering monthly quality & quantity targets

Job tags

Salary

£21k per annum