Medical Receptionist

Location

Chester, Cheshire | United Kingdom

Job description

Job Title: Medical Receptionist Main purpose of the post: Part of a team responsible for the reception/administration in a 3 GP partner practice. Responsible to: Assistant Practice Manager The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Reception Duties Greeting and directing patients Making appointments Accepting repeat prescription requests Accepting and returning completed forms e.g. hospital admission, private health insurance etc Checking if a fee is payable and informing patient of any charge Accepting new patients, temporary residents and patients requiring emergency treatment Providing information and handling any problems or complaints. (Anything that cannot be resolved swiftly should be referred to the Practice Manager) Telephone Duties Making appointments Taking requests for visits Giving results of tests Taking messages and recording them Telephoning hospitals at doctors request, for test results Ordering ambulances, both routine and emergency Making appointments and taking messages for other health care professionals using the Medical Centre Computer Duties Making appointments Continual updating of patient details Entering new patients Other Duties Opening premises, restoring telephone service, stocking and organising doctors consulting rooms Printing medical records for home visits. Filing of medical records, hospital letters and reports Maintain supplies of stationery and prescriptions and order as necessary Leave reception and waiting rooms tidy and ready for incoming colleagues Tidy doctors consulting rooms before and after surgeries, ensuring that all prescriptions are locked away Check heating, set answering machine, check windows are locked and fire doors closed, and lock up premises Any other reasonable duties, which may be required when, requested by general practitioners or practice manager Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post- holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. All practice staff should be aware of their responsibilities under the Health and Safety at Work Act (1974). All duties mentioned above are shared with other members of the reception staff. This job description will be subject to periodic review and amendment in consultation with the post holder. Regular staff meetings are held and in-service training will be given.

Job tags

Salary

£10.42 per hour