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Location

Bracknell, Berkshire | United Kingdom

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Job description

• Competitive

Content Guru is a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for an experienced QA Engineer to monitorthe quality and performance of software developments through production to provisioning and delivery.

As a QA Engineer, you will work closely with the product and software teams to help identify and resolve any software or deployment issues to ensure we continually deliver effective and reliable communication at all times.

Location..

We welcome applications from candidates based in either Porto, Portugal or Bracknell, Berkshire.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key responsibilities within the role...

Plan

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Estimate, prioritise, plan and coordinate testing activities.
• Design, develop and execute automation scripts using open source tools.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

Test

• Identify, record, document thoroughly and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Perform manual testing and building automated tests.

Resolve and Document

• Investigate the causes of non-conforming software and resolve issues.
• Train users to implement solutions.
• Maintain test results.
• Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process.
• Track quality assurance metrics, like defect densities and open defect counts.

About you...

• Bachelor's degree in a relevant subject.
• Good experience of working in a software QA role.
• Strong knowledge of software QA methodologies, tools and processes.
• Experience working in an Agile/Scrum development process.
• Adpet at employing SQL and automated testing tools.
• Good communication skills, able to convey technical information clearly.
• Good organisation and time management skills.

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a corestaff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.

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