Location
Swinton, Greater Manchester | United Kingdom
Job description
Job Vacancy: Sales Administrator - Customer Service Team
Location: Swinton, Manchester
Type: Full-Time (9am-5pm)
Company Overview: Join our team at Luxfer where innovation and customer service excellence drive our success. We pride ourselves on our commitment to quality and our dedication to meeting our customers' needs. We are currently seeking a highly organized and efficient Sales Administrator to support our Customer Service Team. If you are passionate about providing exceptional service and are looking for a role where you can make a difference, we want to hear from you.
Role Summary: Sales Administrator Reporting to the Head of Customer Services, the Sales Administrator will play a crucial role in maintaining the efficiency and effectiveness of our Customer Service Team. The ideal candidate will be responsible for handling inquiries, processing quotations and orders, coordinating dispatch, and ensuring compliance with export and quality standards.
Key Responsibilities: Sales Administrator - Adhere to the Customer Charter to ensure delivery of exceptional service.
- Contribute to Customer First initiatives, ensuring timely completion.
- Maintain daily/weekly activities in SAP with high adherence and completion rates.
- Ensure the department is always prepared for both internal and external audits.
Other Responsibilities: - Review sales orders for accuracy in pricing, configuration, shipping, and billing.
- Process sales orders promptly to guarantee timely and precise delivery.
- Coordinate quotations to ensure swift response to inquiries.
- Maintain customer master data records accurately.
- Liaise with other departments to guarantee on-time deliveries.
- Support the Sales Team in customer development and growth activities.
- Drive best practices within the Customer Service Team through the development of business processes.
- Keep accurate records in alignment with Audit and Quality requirements.
- Participate in personal growth and development initiatives to enhance team performance.
- Assist in quality activities to ensure product specifications meet customer standards.
- Develop and maintain Customer Service quality procedures in line with Quality Standards.
Requirements: Sales Administrator - Proven experience in a sales administration or customer service role.
- Good understanding of SAP or other similar ERP system.
- Experience in Microsoft 365 and MS Teams beneficial.
- Excellent organizational and time management skills.
- Ability to work collaboratively across teams and departments.
- Strong communication skills, both written and verbal.
- Commitment to personal growth and continuous improvement.
What We Offer: - A dynamic and supportive work environment.
- A chance to be part of a team that values innovation and customer satisfaction.
- A salary in the region of £23,000 to £25,000, with the level dependent on experience
- Study Package (if required)
- Potential to earn an annual bonus
- 25 days annual leave plus bank holidays
- Company pension
- Participate in company share option scheme
- Free on-site parking
How to Apply: Interested candidates should submit their CV and a cover letter explaining why they are a good fit for the role. Please include "Sales Administrator Application" in the subject line.
Luxfer MEL Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to hearing from you and possibly welcoming you to our team!
Job tags
Salary
£23k - £25k per annum
