IT Helpdesk Support

Location

Ditcheat, Somerset | United Kingdom

Job description

I'm currently working with an exiting End User, whop are a leader in their chosen sector within the Food and Beverage industry. They are looking for an IT Helpdesk Support Administrator to join the team who has experience with Nav or D365 Business Central. This position will be joining a company with excellent company culture and drive to be best they can be. 

Located near the quiet, idyllic town of Shepton Mallet this vacancy will not only offer a great BC Support opportunity but the tranquil environment to maintain a healthy mindset whilst working to support projects / help administration for the farms system top to bottom.

In this role you will need Business Central experience to help support with my clients new migration project from NAV 2016 to D365 Business Central. This will give potential candidates the rare opportunity to assist with the upgrade project whilst gaining exposure to implementation projects in addition to working on support. This opportunity to gain fundamental functional skills you wont find anywhere else as support.

Working 5 days a week in their Ditcheat office, you will also be responsible for:

• Troubleshooting/support on Microsoft Dynamics (NAV/D365/BC)
• Ensuring support tickets are analysed and resolved in a timely manner
• Creating Statistics on Support Tickets
• Assisting in project related tasks, analysing requirements to enhance processes
• Testing of any upgrades or enhancements for NAV
• Create new Users in NAV
• Training staff and producing training documentation
• Review and approve new Item/BOM master data, challenging any error’s
• Providing support service to users both on-site and remotely

Business Central support experience is required for this role. The ideal candidate will have several years exposure to both NAV/Business Central as well as helpdesk, 1st line and 2nd line support experience. 

This opportunity will allow promising support consultants to grow within a company that really focuses on providing the best day-to-day office life to employees. My client will provide a supportive network backed up by the hundreds of already satisfied employees.

These benefits include:

• Contractual Hours – 37.5 hrs per week (Monday to Friday)
• Holiday entitlement – 29 days per annum (including Public & Bank Holidays in England & Wales)
• Pension – 5% Employee/5% Employer contribution
• Life Assurance – 2 x annual salary (after completion of 3 months service)
• Bike to Work Scheme – Capped
• Employees can purchase company products at wholesale
• On site parking

If of interest please do not hesitate to get in touch on 0191 406 6111 or email [email protected]. 

Pearson Carter is the Global Leader in Microsoft Dynamics NAV/D365 Business Central Recruitment with specialist roles across the globe - 

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Job tags

Salary

£35k - £40k per annum