Location
England | United Kingdom
Job description
Service Owner -Operational Applications
Warwickshire
Hybrid
The primary responsibility of the Service Owner - Operational Applications will be to manage the estate of SaaS and on prem products, ensuring the applications support the business as expected and incidents are managed according to agreed vendor SLAs. The applications in this portfolio can be categorised as follows:
- ERP application - SAP S/4HANA 1909.
- Ortec - VMI forecasting & Supply planning
- OBTC - Onboard truck computer
- Paragon - Route planning & Scheduling
- Other critical application supporting daily operations
In addition to application management, the Service Owner - Operational Applications is responsible for
- Driving the continuous delivery of changes to enhance business performance, including working with SaaS providers to influence product improvements;
- Identifying opportunities to simplify the application estate to optimise opex and streamline support models.
- Managing the application estate and drive SaaS vendors and internal teams to achieve the above goals
So, what will you need as a person:
- Solid and proven experience (8+ years) in a global SAP environment and ability to demonstrate a working, cross-modular knowledge of S/4 HANA 1909 and higher business suite
- Proven work experience with working on one or more application such as Planning & routing systems like Paragon, VMI forecasting applications like ORTEC etc.
- Must have strong configuration expertise in one or more modules of SD, MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite
- Extensive vendor management experience, including contract negotiation, SLA measurement / tracking, relationship, and escalation management
- Software Lifecycle & Release Management
- Budget and resource management
- Demonstrable experience managing / coordinating cross-functional teams
- Delivering on time to cost/quality
- Collaboration and negotiation skills
- Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support
- Ability to operate in Off-shore/on-shore resource model
- Ability to manage a complex vendor landscape
- Demonstrable experience managing small-medium, multi-functional teams
- Workshop Facilitation experience
- Experience managing agile delivery teams
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