Location
Worcester, Worcestershire | United Kingdom
Job description
Dolphin is a world leader in software for people who are blind, partially sighted and neurodiverse with a distribution channel in over forty countries. Our software makes a real difference to our customers, helping individuals to get online and connect with family and friends, helping students to fully engage and succeed in education and helping employees to excel in a variety of work settings. Working at Dolphin offers an exciting range of opportunities to develop your career within a supportive and diverse team.
We are looking for a dynamic and organised Account Manager to join our commercially strong sales team, working in our head office in Worcester, UK. The main purpose of this role is to manage existing clients and drive new business across Europe, suited to someone who enjoys building long term client relationships and getting to understand the client’s business and requirements.
Responsibilities:
Reporting to our Chief Revenue Officer, duties include:
- Deliver sales targets
- Increase client revenue for new and existing accounts and build a strong order pipeline
- Regular scheduled and planned activities with channel partners and client influencers to get feedback and share information. Identify any training and support required
- Develop a good understanding of client requirements; be their advocate, main point of contact and trusted advisor/industry expert
- Maintain a good understanding of our software and services, understand what makes them unique to ensure effectively communicating the value to our clients, both technical and non-technical
- Deliver software demonstrations/sales webinars via video conferencing and in person. Attend networking opportunities and travel to Europe for business in line with requirements of customers
- Work collaboratively with colleagues to ensure smooth delivery of our software and to address specific technical questions, issues and requests. Identify and communicate risks, work with internal and external stakeholders to find solutions
- Use our CRM platform effectively to maintain accurate record of activities and client information. Manage outbound communication to our channel partners
- Identify influential organisations in key regions and raise Dolphin’s profile with them. Communicate and coordinate with Dolphin’s marketing department to ensure sales and marketing efforts are effective in non-English markets
- Contribute customer feedback to project teams to help improve Dolphin products and services. Assist with tracking and reporting on competitor activity
Skills and experience:
- Proven experience in sales/account management roles. Successful building client relationships and track record in hitting sales targets
- A background in Software sales and in particular assistive software is highly desired
- High level of presentation and negotiation skills
- Proactive, and demonstrates a high level of self-management and initiative. A proficient planner with organisational skills and ability to manage multiple accounts
- Experience working with different regions. Willingness to travel and ability to organise trips effectively
- Strong communication skills in written/spoken English. Business-level fluency in other languages would be an advantage.
Personal characteristics:
- We are looking for people who are self-motivated, enthusiastic, and results driven
- You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative
- You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control
- Communication and team working skills are essential
- You should be customer focused and demonstrate commercial awareness
- Be keen to learn, share your ideas and support change
- Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity
Other benefits:
- 23 days paid annual leave, plus national holidays and offices closed between Christmas and New Year
- Flexible and hybrid workplace: you choose which days to work from home and which days to work from the office
- Convenient central location: close to M5 motorway with free onsite parking
- Casual dress code
- Occupational sick pay scheme and additional paid time off for appointments
- Annual salary reviews
- Performance bonus and commission schemes
- Generous maternity, paternity and adoption pay
- Contemporary parental leave policy
- Subsidises for all employees that wish to undertake fitness or sporting activities
We are a Disability Confident Employer and we encourage applications from people with disabilities.
As a Mindful Employer we have committed to working towards better mental health in the workplace.
Please note, early application is encouraged as we may close this vacancy when we receive sufficient applications.
Want to apply?
Please submit your CV with a covering letter using our onlineapplication form .Make sure you've read about our recruitment process so you know what to expect if your application is successful. We look forward to hearing from you soon!
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