2nd Line IT Support Technician
Location
Ilkley, West Yorkshire | United Kingdom
Job description
We're on a mission to find a standout 2nd Line Technical Support Engineer - someone like you - to join a trailblazing MSP team.
Come join an established MSP that prides itself on a culture of positivity and collaboration, all aimed at achieving lightning-fast resolution times and providing unparalleled service to their clients.
You'll be an integral member of a team of talented professionals, pooling your knowledge and learning from each other to deliver a superior support experience that exceeds customer expectations.
This company is deeply committed to your professional growth, offering top-of-the-line training and development opportunities.
So, if you can work wonders with this tech stack, we need to talk.
- Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, and Security)
- Windows Server (DNS, Active Directory, File & Print, and Patch Management)
- Virtualisation (VMWare, HyperV, and Azure)
- Backup admin, setup and DR
Here's what we're looking for from you:
- Proven experience in an MSP support role
- Ability to work across technologies which include; Windows Server, Cloud (Azure, AWS & O365), Active Directory, Virtualisation, Exchange, Infrastructure and IT security & networking
- Expertise in troubleshooting complex issues with a root-cause analysis mindset and acting as an escalation point for the team
- Helping to create technical documentation
- On-Site client visits and out of hours working may be required
Benefits
- Salary up to £30k depending on experience and technical skillset
- 28 days including bank holidays + Birthday)
- 2 extra days after two years of employment and one extra thereafter up to a maximum of 25 days
- In work training and a personal development plan
If you're looking for an opportunity to be part of a dedicated team that takes pride in making a real difference for their clients through technology solutions, let's talk!
Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.
Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.
Job tags
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