Location
Edinburgh | United Kingdom
Job description
Job Title: Parts Advisor
Location: Edinburgh EH15 1ED
Salary: BetweenDependent Upon Experience Competitive Bonus Benefits
Full Time and Permanent
Working hours: 47 hours per week
Our Client are in unique position as we look to expand and grow their Parts Team. We re looking for a Parts Advisor who is passionate about customer service and wants to work with one of the worlds most prestigious and technologically advanced car manufacturers and forwardthinking automotive retailers.
As a Parts Advisor you will play a vital role in the daily running of the parts department communicating effectively between customers and staff to ensure the correct part is supplied in a timely manner. You will be a team player with a commitment to learning and development within the parts department. You must also have the ability to work well on your own and under pressure to deliver an excellent customer experience. Experience of working in a warehouse/Trade s environment or retail experience dealing with customers internal/external is highly desirable.
Role and Responsibilities:
- Identify and sell parts profitably helping to achieve or exceed the business plan for the Parts Department.
- Sell parts and receive payment applying appropriate discount where necessary.
- Ensure all customers are dealt with promptly and courteously.
- Ensure commitments made to customers are delivered in a friendly manner.
- Identify exact details of the parts required obtaining vehicle details from the customer.
- Load the correct parts if in stock or offer to order the parts for the customer
- Locate parts in the appropriate bin location.
- Identify from job cards those parts that need to be ordered in advance of service and repair.
- Source or place orders for parts required.
- Select parts as required for trade and workshop customers.
- Preselect parts for workshop customers to aid workshop efficiency.
- Process orders (stock warranty & VOR) in accordance with customer requirements.
- Check deliveries against all orders log any discrepancies and book parts in and out of stock.
- Check parts invoices to ensure all item invoices are accounted for.
Requirements
The Ideal Candidate Will:
- Previous experience working in a Parts department is highly desirable
- Excellent customer service skills.
- Ability to build relationships both internally and externally.
- Excellent communication skills both verbally and written
- Computer literate
- Attention to detail
- Ability to work as part of a busy team and on own initiative
Benefits
Company Benefits:
- Industry leading compensation package you re in control of your earnings!
- 30 days holiday rising with length of service
- World class training
- Employee discounts & lease cars options
- High Flyer Incentives
- Generous Colleague Referral Scheme
- Company uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Colleague events
The Ideal Candidate Will: Previous experience working in a Parts department is highly desirable Excellent customer service skills. Ability to build relationships both internally and externally. Excellent communication skills both verbally and written Computer literate Attention to detail Ability to work as part of a busy team and on own initiative
Job tags
Salary
