Complaints & Casework Officer

Location

Slough, Berkshire | United Kingdom

Job description

Complaints & Casework Officer needed in Slough.

The rate is £14.50ph PAYE

This is a temporary role

The reference number is: RQ1218954

The successful candidate will be providing effective administrative support including logging Complaints, casework and queries received directly from Members of Parliament.

Ensure departments respond appropriately within the required timescales and include learning, and that actions are taken to prevent escalation and re-occurrence of cases dealt with.

Establish a network of key contacts across the council in order to ensure timely responses and resolutions for complaints and members casework.

To be a point of contact to receive, log and acknowledge stage 1, 2 complaints, enquiries from Members and queries from our local MP..

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected]  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be   prepared.

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Job tags

Salary