Customer Service Executive
Location
Newbury, Berkshire | United Kingdom
Job description
Adecco are recruiting for a Permanent Customer Service Executive based in the outskirts of Newbury. Paying £28K plus benefits.
Customer Service experience is essential.
- Providing a first class after sales customer experience via the telephone and email
- Manage day to day customer service tasks, including telephone orders, customer correspondence, management of customer product returns.
- Customer sales order management to achieve monthly budget. Tasks include reviewing order live list, organising large equipment freight
- Responsible for responding to all customer complaints within 24 hours of receipt, Monday to Friday.
- Ensuring the returns and warranty process is managed via IT/company processes
- Financial management and monthly reporting of credits/refunds raised. Full supplier report outlining stock returned, complaints resolution, commercial implications
- Management of the Pre-Loved products; preparing products for sale (organising repairs, pricing, preparation of monthly stock list).
- Responsible for ensuring all internal customer records clearly outline customer complaints and queries, the solution/recommendation, action taken, and the next steps required either by the CS Team or a cross functional team to resolve the issue
- Contributing to continuous improvement
Key Account Management
- Provide sales and administration support for the Head of Sales .
- Attending customer meetings, exhibitions and trade events.
- Provide occasional ad-hoc support to different departments as and when the business requires.
Essential
- Highly customer focussed with the ability to communicate effectively, inspire and influence
- A can-do customer first attitude
- Previous experience in customer care or customer facing role
- Outstanding communication, interpersonal skills
- Excellent verbal and written communication skills
- Good analytical skills
- Highly organised and able to multi-task and prioritise
- Proficient level of Microsoft office, including Excel
- Good team player
For further detail please contact Katie on Tel 01635 521144 or email
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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