Location
Belfast | United Kingdom
Job description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Globally unified systems
Job Description
To ensure that Transcon customers are served from/in the managing branch; To support the Transcon manager in the smooth running of the
department within the branch through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and
procedures.
Key Responsibilities:
People:
- Allocate workloads within the department.
- Make sure department deadlines are being met in a timely manner.
- Ensure team meets company standards of 52 hours training per year per employee.
- Contribute to the effective weekly department meetings with team.
- Review department goals and business plan periodically with team to ensure buy-in and accountability.
Operations:
- Create Export and/or Import files.
- Track and Trace outbound and/or inbound Transconshipments
- Adherence to procedures as outlined in Operational Process Standards.
- Consistently follow-up exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
- Build and maintaining strong relationships with service providers and customers.
Customer
Support the manager and or the sales department where needed:
- Provide customer service to specific accounts.
- Monitor shipment reports to ensure total customer satisfaction.
- Interact with our customers in arranging their Transconshipments.
- Respond to requests for proposal, quotation or information timely.
- Take an active role in the transition of new business/ updates to existing business.
- Participate to retention calls and complete customer reviews to document in the CRM.
Finance:
- Accurate and timely billing of customers and vendors.
- Make sure department deadlines are being met in a timely manner.
- Active role in Accounts Receivables
Qualifications
- Strong market knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain
- Reliable and accurate
- Being supportive of change
- previous experience in a similar role preferred
Additional Information
- 23 Days holiday
- Private Medical Insurance
- Dental and Optical cover
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- EAP
All your information will be kept confidential according to GDPR guidelines.
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Job tags
Salary
