Location
Enniskillen, Co. Fermanagh | United Kingdom
Job description
Employer Location: Fermanagh
Phone Number: 02866323481
Email: [email protected]
Job description
Our successful hotel receptionist will be responsible for welcoming guests and acting as their first point of contact. Our Receptionist will check-in guests advising them of the hotel facilities and acting as an ambassador for Killyhevlin, logging issues and/ or requests and passing them to the correct member of staff and following up that the task was completed. Our Front Office staff work together as a strong team, liaising with the other hotel departments and providing our guests with memorable stay and ensuring our guests book again for their return visit on check-out..
Responsibilities
- Checking in and checking out guests and allocating rooms and self-catering.
- Providing excellent customer care.
- Professionally deal with guest requests, enquiries and problems.
- Switchboard, email, typing correspondence and general office duties including keeping office areas clean and tidy at all times.
- Guest accounts, billing and lodgements.
- Cashier, reservations, sales, recommendations
- Health and safety in the work place.
- Other duties that may arise in the course of a shift within the capabilities of staff.
Skills and Qualifications
Essential Skills
- Good standard of education: Maths & English.
- ECDL (European Computer Driving Licence) or equivalent.
- NVQ L2 (or equivalent) in reception/office and business skills.
- Previous employment within a customer service industry.
- Experience of working shifts and weekends.
- Experience of working within a team.
- Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID).
- English - fluent: understand, speak, write. This is the primary language of the client base.
Desirable Skills
- Previous hotel reception experience.
- Experience of computerised room management system.
- Experience of food and beverage service.
- Experience of housekeeping service.
Further Information
We are an Equal Opportunities Employer.
We supply uniform, meal on duty, on-the-job & essential product training, secure staff car parking, employee of the month award, staff discounts.
No staff accommodation.
Evidence required of Right to Work in UK/NI & Immigration Status.
Further hotel information:
Job tags
Salary
