National Trust
Location
Takeley, Essex | United Kingdom
Job description
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £10.78 per hour Contract duration: Fixed term contract until 30-Apr-2025 Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024. Reporting to the Welcome Manager and Property Operations Manager, you will be joining a small team of Welcome and Service Assistants. As part of your induction, you will take part in training and induction days to help equip you for your role. You'll be working outdoors for the majority of the time. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service. We'd love to hear from you if you are: customer focused with an understanding of the importance of great serviceJob tags
Salary
£10.78 per hour
