Customer Service & Online Support Apprentice EUROSTAR GLOBAL ELECTRONICS LTD

Location

Newcastle under Lyme, Staffordshire | United Kingdom

Job description

What you will do in your working day

• Respond to customer messages including emails, phone calls, platform messages and the chat function for C247.com
• Liaise with the Returns Department and couriers regarding shipments and/or returns
• Liaise with Sales/Purchasing teams regarding product enquiries/updating stock on C247.com
• Work with the CSOS to ensure that customers receive replacements or refunds in a timely manner
• Maintain reports and spreadsheets and distribute to relevant colleagues when required
• Maintain positive feedback across all platforms and actively prevent negative feedback, to ensure delivering a positive experience is delivered to all customers
• Provide online merchandising support, sales and cover for colleagues (including, but not limited to, raising orders, product review and stock status)
• Maintain up-to-date knowledge of the business, systems and processes
• Deliver excellent service; understanding customer needs and expectations (internal & external)
• Assist with new listing across all platforms - including product descriptions, specification & images
• Any other tasks deemed necessary to support business needs and/or cover for colleagues

The training you will be getting

• Level 3 Customer Service Specialist Apprenticeship Standard -
• 20% off the job training 

What to expect at the end of your apprenticeship

Could lead to a permanent position for the right person.

Job tags

Salary

£17k per annum