Location
Coalisland, Co. Tyrone | United Kingdom
Job description
Applications Engineer
Reports to: Technical Manager
Location/Site: NI
Responsible for: Applications knowledge and expertise of Wash plants
Job level/grade: 9
Career level: Career Level: R&D Engineer 2 (P) , Job family: Project management (P/M)
Summary
Reporting to the Technical Manager, it will be the Applications Engineer ’ s role to work alongside the engineering team, key customers and clients to establish technical requirements, assisting with the Bulk Materials Handling/Washing Systems/Crushing and Screening design when required. The Applications Engineer is responsible for the planning, organisation and directing of the applications process from concept through the design, prototype, manufacturing and commissioning stages. They are also responsible for ensuring that work meets established internal quality standards as well as customer specifications.
Main Tasks & Responsibilities
- Identify and provide reliable solutions for technical applications to assure complete customer satisfaction.
- Maintain a high level of product knowledge and application.
- Offer input into new product development to ensure we address market opportunity.
- Deliver pre and post-sales support in a helpful and professional manner.
- Listen, understand, and convey customer requirements.
- Maintain an understanding of applicable domestic and international standards to ensure that Products comply with these and certifications are maintained.
- Support new product introduction as required.
- Provide technical advice and assistance to customers and distributors when required.
- Prepare technical documentation in line with the company standards and support from the Technical Publications team.
- Assist with / perform tests, startup ’ s and training services.
- Assist with / perform technical/Product training for sales, engineers and customers.
- Prepare technical specifications in line with customer requirements to ensure products meet expectations.
- Assist in the preparation of technical offers.
- Respond to any customer enquiries in a timely and informative manner.
Expected outcomes
- Identify and exploit potential opportunities for the MIL product range
- Build relationships with internal and external partners to establish technical requirements
- Develop excellent working knowledge of entire product range to advise how they can support each other
- Ensure high level of quality standards every time.
- Travel when required.
Desired education and background
- More than 2 year ’ s experience in a relevant industry
- Educated to Degree standard in Engineering or relevant discipline.
- Technically competent and have the ability to read and understand technical drawings and information
- Proven organisational skills with the ability to effectively plan and organise workload.
- Strong IT skills including MS Office and previous Autocad and 3D CAD experience.
For further information please contact Shane @ Hunter Savage
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Job tags
Salary
