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ICT Service Desk Administrator


NHS Jobs


Location

Winchester, Hampshire | United Kingdom


Job description

Monitoring and maintaining of Active Directory (or any other Trust User base) to ensure that it accurately reflects the SCAS user base and contains all relevant information relating to the same. Monitoring and maintenance of all downstream systems that extract information from AD (IT & Telephony) to ensure they reflect Active Directory Management of User Access levels and requests for same using Role Based access as the foundation. Process management including documented procedures and statistical reports relating to access levels. Working to help automate where possible the creation, disabling and deletion of User accounts. Create, monitor and maintain ICT Contracts and inform the Head of IT in good time where contracts need to be renewed Process ICT Procurement requests, ensure compliance with the Trusts SFIs. Work with suppliers acting as the lead for liaison and problem solving. Maintain the Approved list of ICT equipment available for purchase and publish this on the ICT section of the Intranet Service Desk support will include 1st line telephone support to service users, logging of all support requests, prioritising and allocating support incidents to the appropriate ICT team and follow up of all relevant support incidents. Please see attached Job Description and Person Specification


Job tags

Full time


Salary

£23.95k - £26.28k per annum

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