Client/Customer Service Apprentice
MEDIATEL LTD
Location
London, Essex | United Kingdom
Job description
What you will do in your working day
If you are a highly motivated and results-driven individual with a passion for technology which supports advertisers to reach their audience, we would love you to join our dynamic team to start your career in advertising technology.
Responsibilities;
- Learn Adwanted Connected and SRDS BRAD products comprehensively and provide training to our clients both remotely and in-person.
- Administer SRDS BRAD contract renewals, ensuring clients are informed of cancellation deadlines and appropriate action taken in accordance with contract terms.
- Develop, grow and maintain strong working relationships with all clients and be the first port of call for queries, understanding when to escalate.
- Ensure that key contacts are communicated with throughout the year, to maintain relationships and ensure retention of the business.
- Provide helpdesk support to clients and feedback on the systems to our product managers.
- Maintain internal client management system and log tickets when necessary.
- Share your ideas and proactively contribute to marketing and client communications.
- Support the manager to meet sales targets by sending communications to specific sectors, maintaining and updating the prospects database and assisting clients during product trial periods.
- Analyse and report on client usage and frequency of contact.
- Ensure security of data by managing the correct level of access for all clients.
- Provide support to the Data Team when required for collecting and loading data.
The training you will be getting
- Customer service Specialist Level 3 Standard
- Work Based training
- End Point Assessment
What to expect at the end of your apprenticeship
- Potential career progression includes development to account management and opportunities to sell directly to prospective clients.
- On the job training and mentoring, along with your apprenticeship learning will ensure success.
Job tags
Salary
£23.93k per annum
