Customer Service Apprentice PROTEC INTERNATIONAL LIMITED

Location

Macclesfield, Cheshire | United Kingdom

Job description

What you will do in your working day

Duties include:

• Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
• Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
• Responsible for answering inbound calls from customers and delivering world-class service every time
• Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
• Providing feedback to the Customer Service Team Leader about issues or complaints that need escalating
• Offering feedback to the Customer Service Team Leader with opportunities to build training and development around
• Ensure quotations are handled within a certain time frame (20 minutes)
• Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with the customer base
• Managing individual cases and as part of the department, highlighting if there are too many and need assistance from other members of the team
• Work closely with the other departments
• To maintain all the Company’s equipment to a high standard and to maintain a high level of personal standards
• To carry out any additional and reasonable request made by the Company
• To constantly strive to improve through self-development

The training you will be getting

• Level 2 Customer Service Practitioner Apprenticeship Qualification
• Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

• After completion of your Apprenticeship, you will potentially have the opportunity to progress into full-time positions within the business

Job tags

Salary

£14.21k per annum