Property administrator apprentice
METRO PM LIMITED
Location
Harborne, West Midlands | United Kingdom
Job description
What you will do in your working day
Main Responsibilities
- Basic Letter writing
- Sending minutes, notice of meeting, letters prepared by property managers
- Data entry
- Updating clients details on software
- Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
- Franking post and taking to the post office
- Ordering stationary
- General office administration including photocopying, scanning, e-mailing, axing and laminating
- Opening new files when required
- Archiving files ready for collection
- Sending brochure to prospective clients
- Assisting the accounts assistant as necessary and the need of the company dictates.
- Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
- Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
- Manage and document customer requests efficiently for the supply of keys, fobs and permits.
- Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
- Ensure all customer information is handled confidentially and in line with GDPR.
- Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
- Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.
The training you will be getting
Business Administrator Level 3 apprenticeship.
Functional Skills in English and maths if applicable.
1 day per week on and off the job training with Metro PM.
Minimum of 1 day per month training at Protocol Consultancy Services (Training Provider).
What to expect at the end of your apprenticeship
Full time employment.
Career and further learning progression opportunities.
Job tags
Salary
£10.3k per annum
