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Location

Hertfordshire | United Kingdom

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Job description

National Highways have an excellent opportunity for a Business Service Coordinator to join our team in the East region. The Business Services Coordinator will support and enable the delivery of capital investment, maintenance and all operational capabilities by the National Highways Operations Directorate. The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

Please note this role will be based from our South Mimms office.

What you’ll be leading on

Ensure that customer correspondence is drafted and completed to the required performance standards for quality and timeliness. Customer correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.
Provision of effective administrative support to the business. This may include executive and project support, support to meetings and conferences, fleet management and management of supplies and consumables.
Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
Ensure the timely and effective dissemination of notices, memoranda and information.
Enable and support effective information management including the maintenance of documents and records.
Produce and investigate CCTV for internal and external correspondence. Provide resilience cover to the East ROC for an urgent or time critical work.

To be successful

Excellent IT skills including MS Office and Excel
Experience in Business Administration or Operational Support roles
Experience in drafting and managing written correspondence.
Strong attention to detail
Good customer service skills

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact [email protected] quoting reference number #4686

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Job tags

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Salary

£28.19k - £29.89k per annum