Sega Europe Limited
Location
Stratford, Greater London | United Kingdom
Job description
Position at Sports Interactive
Title: Head of QA
Line Manager: Development Director
FTC or Permanent: Permanent
The gaming studio behind: ⚽ Football Manager.
Founded in 1994, Sports Interactive (‘SI’) became a wholly owned subsidiary of SEGA Europe in 2006. Based at the Here East technology hub in Stratford, East London, the SI team continues to expand as we bring our titles to an ever-growing audience across an increasing variety of platforms.
To support our growth, we welcome the opportunity to connect with passionate people with the drive to match our ambitions and initiative to realise your individual potential.
Position Overview
We are seeking an experienced and dynamic Head of QA to strategically lead our QA operation into the next generation of our Football Manager series. The Head of QA will have oversight of all Football Manager related QA operations in London and Sofia, developing and implementing QA strategies, ensuring the delivery of high-quality products, and establishing a culture of continuous improvement within the team.
The successful candidate will have a proven track record in QA leadership, a deep understanding of testing methodologies, experience with automation and other efficiency and quality strategies and the ability to collaborate effectively with cross-functional teams across the studio.
Responsibilities:
Develop and implement a comprehensive QA strategy in collaboration with the Director of Development, encompassing Studio and SEGA Dev Services QA teams and external outsourcing agencies, aligned with business goals, reviewed regularly with stakeholders.
Plan and manage to a product/Financial year budget and resource target.
Develop and manage a high-performing QA leadership team capable of prioritising and delivery execution ensuring this group is:
Providing consistent management to their teams to ensure best use of time/resource.
Reviewing and adjusting QA processes and standards to ensure the delivery of high-quality software including identifying opportunities for automation or tool development.
Working across studio, dev services incl. SQA & LQA, and external agency teams to ensure the right resources in the right places at the right time
Developing & executing a test plan culture and ensure comprehensive test coverage.
Effective in communication and reporting in all directions.
Define key performance indicators for measuring and improving QA effectiveness and hold team accountable for meeting them.
Collaborate with cross-functional teams, including development, product management, and customer support – focusing on strategic issues, processes and delivering department service standards.
Understand, quantify and effectively communicate QA progress, risks, and challenges to stakeholders.
Partner with development to drive the automation strategy to increase efficiency and effectiveness.
Conduct regular retrospectives and implement corrective actions.
Working with SEGA Dev Services, input into the LQA strategy in support of the Localisation function (currently supporting up to 18 languages) including use of AI tools.
Member of studio Department Leadership Team, with a periodic rotating chair role, look for studio wide process improvements to improve cross-department reliability, efficiency, accountability and pace.
Requirements:
Proven track record in setting and delivering on strategic priorities.
Experience of being part of a senior leadership team with ability to communicate and influence at all levels.
Action-orientated.
Experience in leading and managing large and complex QA teams.
Ability to develop talent, motivate and mentor and cope under pressure in a fast paced environment.
Proven ability to drive forward QA change and navigate around cultural issues.
Experience of QA in a Live Operations type environment.
Experience in the Gaming Industry (Desirable).
Benefits of Working at Sports Interactive:
A flexible working policy to best suit you and your team. 🏠
Subsidised mental health, therapy and coaching sessions are available. 😌
Contributory Pension Scheme (up to 7% of annual salary). 🏦
Free onsite evening bar in the Sports Interactive London HQ. 🍹
A well-stocked breakfast bar with cereals, fruits, teas, and coffees. 🥣
Regular events in collaboration with our partnered football clubs. 🏟️
Access to our on-site physical and massage therapist services. 💆
Multiple clubs and societies to join e.g., book club and art workshops. 🫶
Free access to games released under the SEGA Europe umbrella. 🕹️
A range of Gym Membership options through our Benefits partners. 🏋️
Fully Subsidised Healthcare and Dental Plans. 🦷
Free Travel Insurance for yourself and your family. ✈️
A personalised football shirt upon passing probation. 👕
What is it like to work here?
We approach everything with passion, whether that is making our mark on the gaming and football industries or doing our bit for the world around us. We want to share that outlook with everyone who shows up to work here each day.
For us, talent wins games, but teamwork wins titles. Collaboration is the key to constantly topping our best. We believe everyone matters, no matter which part of the business you are in, so we encourage and support our people in driving your own growth and realising your full potential. But, more than anything else, we are a team. A team with a down-to-earth dynamic, that has a lot of fun doing what we do.
And whether that’s technical tweaks or fine-tuning our creative process, everything is geared at producing the best game possible for our players. To do that, we need to be tenacious and move quickly, and not be afraid of switching things up. It is these principles that have enabled us to produce a game that has defined year after year, and that will continue to push us for many more to come.
Our flexible working culture gives you the opportunity to optimise your workload, with in-office, hybrid, and remote working options dependent on role. So, if you want a work/life balance, we are behind you. Because while we live to create extraordinary games, we know that is not all you have got going on. You can trust that we always keep things in perspective, fostering an environment where work can be more than just a job.
We’re also a London Living Wage employer, boast one of the lowest staff turnover rates in the industry and are proud to have won the ‘Best Places to Work’ award by Gamesindustry.biz in their Environmental category in 2022.
We are proud to be an equal opportunities employer and encourage applications from any relevant candidate irrespective of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion, or belief.
SI is proudly a Disability Confident Committed employer, and we are dedicated to ensuring our recruitment process is inclusive and accessible. Our studio has disabled access and facilities but please ensure you advise us if you require any other reasonable adjustments to be made to support you during the recruitment process.
Our Values:
Keep collaborating: We know that talent wins games, but teamwork wins titles. We encourage a level playing field, where no matter the department, title or niche, ideas belong to everyone. And because we have each other's backs, no-one needs to look over their shoulder. It's what brings us success, without the stuffiness.
Be agile: The football world never stands still and neither does the entertainment industry. We have to stay ahead as the beautiful game changes and keeps innovating. We can't be afraid to switch things up. To pitch 'out-there' thinking and put ourselves out there. Think fast and adapt faster.
Stay Tenacious: We don't overlook the details. Think dog. Think bone. Whether it's technical tweaks or fine-tuning our creative process, everything we do is about producing the best game possible. In other words, never settle. It took tenacious spirits to create a game that defined decade after decade. It'll take tenacious people to push us for decades to come.
Show Ambition: We're not lone wolves, we know a pack mentality makes magic happen. But it doesn’t hurt to let your own drive lead the way. That energy is infectious... show up and share it with your team. Make the studio's purpose personal. Your individual outlook can give everyone the edge.
Bring the Passion: Don't be fooled, what we do is not a game. We have the power to make our players' passion come to life and make their lives better. And with great power comes great... you guessed it. We take that responsibility seriously, even if we have fun doing it. We want people to love our games, so we need to feel the passion too.
Consider the Bigger Picture: There's more at play than just selling games. We want our impact to be a positive one. From the flexibility that brings our team members a better work/life balance, to initiatives that make our studio kind to the planet whilst fighting against discrimination and trying to help make the world a better place, we keep things in perspective. And we give a damn about giving back. It makes our wins mean even more when we pay it forward.
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