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Location

Eastleigh, Hampshire | United Kingdom

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Job description

Welcome to the recruitment portal for Eastleigh Borough Council. We're an ambitious council, prepared to invest in our staff - and we have an excellent track record of making things happen. If you want to really make a difference and develop your career, Eastleigh Borough Council is a great choice.

From this portal, you can register your details to apply for any vacancy with the Council and manage/view your applications. If you have any issues with accessing or using the portal, please contact [email protected]

For guidance on how to use the recruitment portal click here

We thank you for your interest in working for Eastleigh Borough Council and wish you well in your application.

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Job advert text Customer Support Manager
Salary £51,633
Permanent
Full Time – 37 Hours per week
Office based with flexible working

Do you want to make a difference?
Eastleigh Borough Council is an ambitious and progressive Council. We are recognised for our innovation and achievements, whilst delivering a high quality service to our customers and the community.

An exciting opportunity has arisen for Customer Support Manager to join Customer Support Team.

The Role
The Customer Support Team is friendly and hard working with a can do attitude, and our customers are important to us. We are looking for a Customer Support Manager to lead, manage, develop and improve our Customer Support service, providing integrated support across the organisation to multiple service areas. This is an exciting role as it not only includes the management of our front-line service, but also is key in developing and designing future customer service provision, including leading on and embedding the use of technology, automation, self-service and performance management.

About You
If you are looking for a new challenge have strong IT, organisational and interpersonal skills, and enjoy multi-tasking, this is the job for you. Financial management skills are a must as are strong communication skills. To find out more please see attached Job Description and Role Profile and for an informal discussion please contact Louise O’Driscoll, Service Director for People and Communities by emailing [email protected] .

About Us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.

Our benefits include:
• Local Government pension scheme (defined benefits scheme)
• 31 days annual leave (dependent on local government service)
• Flexible working scheme
• Subsidised train travel
• Excellent working environment
• Support for continuous professional development
• Good work life balance
• Places Leisure Eastleigh – 30% off Full Membership
• Confidential Employee Advise and Support Programme

If you have the skills, experience and motivation we are looking for, we would love to hear from you.

Closing date: 20 March 2024
Interview date: To be confirmed #J-18808-Ljbffr

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Job tags

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Salary